Terms and Conditions
Welcome to Dive Around Madeira.
These Terms & Conditions govern the use of our website and the booking and participation in scuba diving experiences, guided dives and diving courses provided by Dive Around Madeira.
Our aim is to offer safe, enjoyable and memorable underwater experiences while ensuring that all customers understand the conditions associated with our services.
By making a booking, you agree to the Terms & Conditions applicable to the selected service, as presented to you before your booking is confirmed, subject to your rights under applicable law.
Please read this document carefully before making a reservation.
About Dive Around Madeira
Dive Around Madeira is a mobile diving centre based at the Whale Museum in Caniçal, Madeira Island, Portugal.
We provide scuba diving experiences for beginners and certified divers, including recreational diving, guided underwater adventures and SSI diving courses. For questions regarding our services or these Terms & Conditions, please contact us using the details above.
Our Diving Services
Dive Around Madeira offers a selection of scuba diving activities designed for different experience levels.
Try Scuba Diving
An introductory diving experience for participants who wish to discover the underwater world without enrolling in a full certification course.
Activities take place under professional supervision and are subject to applicable participation, health and safety requirements.
Indicative duration: Up to 3 hours.
Open Water Diver Course
An SSI diving course designed to introduce participants to the theoretical knowledge and practical skills necessary to become certified recreational divers.
The course includes training and assessments in accordance with the applicable SSI programme requirements.
Indicative duration: 3–4 days.
Certification is subject to successful completion of all required training and assessments. Participation alone does not guarantee certification.
Scuba Diving Specialties
Specialty training programmes are available for divers who wish to further develop their underwater knowledge and diving skills.
Participation may be subject to minimum certification levels, previous experience and other requirements associated with the chosen course.
Availability, duration and prices are provided upon request.
Guided Dives in Madeira
Guided scuba diving experiences are available for appropriately certified divers.
Dive sites are selected according to participants' qualifications, experience, environmental conditions and operational considerations.
The applicable price and included equipment will be communicated before confirmation.
Additional fees may apply to certain boat dives, protected marine areas or special dive sites. Any applicable mandatory charges will be disclosed before the booking is confirmed.
Bookings and Reservations
Bookings may be requested through our website, email, telephone, WhatsApp or other officially available booking channels.
To process a reservation, we may request information including:
Full name and contact details.
Preferred diving experience or course.
Preferred date and time.
Number of participants.
Diving certification and experience, where relevant.
Other information necessary to assess eligibility or organise the activity.
Submitting a booking request does not automatically guarantee availability.
A reservation becomes confirmed once Dive Around Madeira has accepted the request and communicated the applicable booking details and payment conditions.
Customers are responsible for providing accurate and complete information.
Prices and Payments
Unless otherwise indicated, prices are displayed in euros (€).
Prices for individual activities may vary according to the selected service, course requirements, additional activities and applicable fees.
The total amount payable, including any mandatory charges, will be communicated before the customer confirms the booking.
Some services may require an advance payment or deposit.
Where a deposit is required, customers will be informed of the amount, payment deadline and applicable cancellation conditions before completing their reservation.
Payments may be processed through the payment methods communicated by Dive Around Madeira.
Any applicable refund will be made according to the booking conditions and mandatory consumer protection laws.
Cancellations and Refunds
We understand that travel plans may change.
Customers wishing to cancel or modify a booking should contact Dive Around Madeira as soon as possible.
Customer Cancellations
Cancellation requests must be submitted through one of our official contact channels.
The applicable cancellation deadlines, refund eligibility and any cancellation charges will be communicated before the booking is confirmed.
Cancellation policy: [Insert the approved cancellation deadlines, refund percentages, deposit conditions and no-show policy.]
Where a customer fails to attend a confirmed activity without prior notice, the applicable no-show conditions will be those disclosed before confirmation.
Any cancellation fees must comply with applicable consumer protection legislation.
Changes to a Booking
Requests to change the date, time or type of diving activity are subject to availability.
We will make reasonable efforts to accommodate changes, but alternative dates or activities cannot be guaranteed.
Any price difference or applicable administrative charge will be communicated before the customer agrees to the change.
Cancellations by Dive Around Madeira
Safety is our priority.
Dive Around Madeira may postpone, modify or cancel an activity where necessary due to:
Unsafe weather or sea conditions.
Strong currents or insufficient underwater visibility.
Technical or equipment-related problems.
Operational or logistical circumstances.
Safety concerns affecting participants or staff.
Other circumstances beyond our reasonable control.
When Dive Around Madeira cancels a booked service before it is provided, customers will be offered an appropriate remedy, such as an alternative date or a refund for the service not provided, in accordance with applicable law.
If an activity must be interrupted after it has started, any refund or alternative arrangement will be assessed according to the circumstances and applicable legal obligations.
Participation Requirements
Scuba diving is a physical activity that takes place in an underwater environment and requires compliance with specific safety procedures.
Participants must meet the requirements applicable to their chosen activity.
These may include:
Minimum age requirements.
Health and medical eligibility.
Appropriate diving certification for certified-diver activities.
Previous diving experience where required.
Ability to understand and follow safety instructions.
Completion of relevant forms and training documentation.
Requirements may vary depending on the course, dive site, training programme and applicable regulations.
Participants under the age of 18 may require authorisation from a parent or legal guardian.
Dive Around Madeira reserves the right to refuse or discontinue participation where legitimate safety or eligibility requirements are not met, subject to applicable law.
Medical and Health Requirements
Participants must provide accurate information when completing any required medical or diving fitness questionnaire.
Certain medical conditions, medications or health circumstances may require additional assessment or medical clearance before participation.
Where a medical certificate or professional assessment is required, participation may be conditional on the relevant documentation being provided.
Participants should inform their instructor of any health concern that may affect their ability to dive safely.
Dive Around Madeira may decline participation where applicable medical or safety requirements have not been satisfied.
Health information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Safety Rules and Participant Responsibilities
The safety of our customers, instructors and the marine environment is essential.
All participants must:
Follow the instructions of the diving instructor or guide.
Attend the required safety briefings.
Use diving equipment according to the instructions provided.
Respect established depth limits and diving procedures.
Stay within the agreed diving plan.
Inform the instructor or guide immediately of any discomfort or equipment issue.
Avoid diving under the influence of alcohol, recreational drugs or other substances that may impair judgement or performance.
Respect marine life and the underwater environment.
Participants should not undertake any activity beyond their training, certification or personal capabilities.
Dive Around Madeira may interrupt an activity when continuation would create an unacceptable safety risk.
Diving Equipment
Dive Around Madeira provides or makes available diving equipment according to the specific service booked.
Where equipment is included in the advertised price, the items provided will be those specified in the relevant service description or booking confirmation.
Participants are expected to handle equipment responsibly and follow the instructions of the diving team.
Any equipment issue, defect or damage should be reported immediately.
Customers must not attempt unauthorised repairs or modifications.
Liability for equipment damage or loss will be assessed according to the circumstances, applicable contractual conditions and Portuguese law.
Normal wear and tear is not considered customer damage.
Diving Locations and Environmental Conditions
Madeira offers a variety of underwater environments, including rocky reefs, marine reserves and other recreational diving sites.
The location of each activity may depend on:
Weather and sea conditions.
Underwater visibility.
Currents and tides.
Participants' experience and certification.
Access restrictions and environmental regulations.
Operational and safety considerations.
Dive Around Madeira cannot guarantee that a particular marine species will be observed or that a specific site will always be accessible.
Alternative dive sites may be proposed when necessary to provide a suitable and safe experience.
Material changes to the booked service will be managed in accordance with applicable consumer rights.
Marine Conservation and Environmental Responsibility
At Dive Around Madeira, we believe that protecting the ocean is an important part of every diving experience.
Participants are expected to respect the marine environment and follow responsible diving practices.
We ask our customers to:
Avoid touching, chasing or disturbing marine animals.
Refrain from collecting shells, plants or other marine organisms where prohibited.
Avoid contact with sensitive seabed habitats.
Dispose of waste responsibly.
Follow the rules applicable to marine protected areas.
Respect the guidance of instructors and local authorities.
Our goal is to encourage memorable underwater experiences while promoting awareness and responsible interaction with marine ecosystems.
Insurance and Liability
Recreational scuba diving involves inherent risks associated with underwater activities.
Dive Around Madeira is responsible for complying with the insurance and safety obligations applicable to the services it provides.
Details of the applicable insurance coverage may be requested before participation.
Participants are encouraged to consider whether additional personal travel or diving insurance is appropriate for their circumstances.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law, including liability arising from negligence or breaches of mandatory safety obligations.
Any liability will be assessed in accordance with Portuguese law and the circumstances of the relevant incident.
Photography and Video
Photographs or videos may be taken during diving activities where appropriate and permitted.
Where images identify participants, their collection and use will comply with applicable privacy and data protection requirements.
We will obtain consent or rely on another appropriate legal basis where required, including for the promotional use of identifiable photographs or videos.
Participants who have questions about photography or the use of their images may contact our team before their activity.
Website Content and Intellectual Property
The content available on the Dive Around Madeira website, including text, photographs, graphics, logos and other materials, may be protected by copyright and other intellectual property rights.
Unless otherwise authorised, visitors may not reproduce, distribute, modify or commercially exploit protected website content without permission from the relevant rights holder.
Visitors may access and use the website for lawful personal and informational purposes.
We aim to maintain accurate information, but website content may be updated to reflect changes in services, availability and operating conditions.
Privacy and Personal Data
We respect the privacy of our customers and website visitors.
Personal data collected in connection with enquiries, reservations and diving activities will be handled in accordance with applicable data protection legislation.
For more information, please consult our:
These policies explain how personal data and cookies are managed and how visitors can exercise their relevant rights.
Third-Party Services and External Links
Our website may contain links to external websites or services, including booking platforms, payment processors, social media channels and diving certification organisations.
Such third parties may have their own terms, conditions and privacy policies.
Where a third party provides a service directly to the customer, its own terms may apply to that service.
Nothing in this section affects Dive Around Madeira's legal responsibilities regarding services it contracts to provide.
Consumer Rights and Right of Withdrawal
Consumers benefit from the rights provided under applicable Portuguese and European Union legislation.
For services booked online or at a distance, the statutory right of withdrawal may apply, subject to the exceptions provided by law.
In particular, certain leisure activities booked for a specific date or period may fall within an exception to the general 14-day withdrawal right.
Where this exception applies, customers will be informed of the relevant cancellation conditions before concluding the booking.
These Terms & Conditions do not limit mandatory consumer protection rights.
Complaints and Dispute Resolution
We aim to provide a professional and enjoyable experience to every customer.
If you have a complaint or concern, please contact us directly so that we can review the situation.
Email: divearoundmadeira@gmail.com
Applicable Law
These Terms & Conditions are governed by Portuguese law.
Any disputes will be handled by the competent courts or dispute resolution bodies in accordance with applicable legal rules, including mandatory consumer protection provisions.
No provision in these Terms & Conditions restricts rights that consumers cannot lawfully waive.
Changes to These Terms & Conditions
Dive Around Madeira may update these Terms & Conditions to reflect changes in its services, website functionality or applicable legal requirements. Updated terms will be published on this page with a revised date.
Changes will not automatically alter the contractual conditions of bookings already confirmed, except where permitted or required by law.
Contact Us
If you have any questions about these Terms & Conditions, our diving services or an existing reservation, please get in touch.
We look forward to welcoming you and helping you discover Madeira's underwater world safely and responsibly.
